1. How to Book
You can book appointments with NESA Clinic London through:
• Online: Complete our booking form at https://www.nesa.clinic • WhatsApp: Message us at +44 7899 121 612 • Phone: Call us at +44 7899 121 612 • Email: Contact hello@nesa.clinic
When booking, you will need to provide: • Your full name and contact details • Brief description of your reason for seeking treatment • Any relevant health information for initial screening
We aim to confirm appointments within 24 hours (Monday to Friday).
2. Consultation Types
INITIAL CONSULTATION (45-60 minutes) Your first appointment includes: • Detailed health history and assessment • Discussion of your symptoms and treatment goals • Explanation of how neuromodulation therapy works • Determination of suitability for treatment • Personalised treatment plan recommendation
TREATMENT SESSIONS (45 minutes) Follow-up sessions for ongoing neuromodulation therapy: • Review of progress since last session • NESA XSIGNAL® neuromodulation treatment • Updated guidance and recommendations
REVIEW CONSULTATIONS (30 minutes) Periodic check-ins to assess progress and adjust your treatment plan.
3. Payment Terms
WHEN PAYMENT IS DUE • Online bookings: Payment is taken at the time of booking • Phone/email bookings: Payment is due before or at the appointment • Packages: Full payment is due at the time of purchase
ACCEPTED PAYMENT METHODS • Credit and debit cards (Visa, Mastercard, American Express) • Bank transfer (for packages or on request)
PRICING All prices are displayed on our website and include VAT where applicable. We reserve the right to change prices, but confirmed bookings will be honoured at the price quoted.
PACKAGES AND COURSES We offer discounted packages for multiple sessions. Package terms: • Valid for 6 months from purchase date • Non-transferable to other individuals • Unused sessions are non-refundable after the validity period
4. Cancellation Policy
We understand that plans change. Please give us as much notice as possible if you need to cancel or reschedule.
MORE THAN 48 HOURS' NOTICE • Full refund or free rescheduling
24-48 HOURS' NOTICE • 50% of the appointment fee retained • Remaining 50% refunded or credited to your account
LESS THAN 24 HOURS' NOTICE / NO-SHOW • Full appointment fee retained • No refund or credit
To cancel or reschedule, contact us by: • Email: hello@nesa.clinic • Phone/WhatsApp: +44 7899 121 612
The time of your cancellation request (not when we respond) determines which policy applies.
5. Late Arrivals
Please arrive on time for your appointment. We schedule appointments carefully to give each patient our full attention.
LATE BY 10 MINUTES OR LESS • Your appointment will be shortened by the time you are late • Full fee applies
LATE BY MORE THAN 10 MINUTES • We may need to reschedule your appointment • This will be treated as a late cancellation (less than 24 hours' notice)
If you know you will be late, please call us immediately. We will do our best to accommodate you.
6. Our Right to Cancel
We reserve the right to cancel or reschedule appointments in the following circumstances:
• Practitioner illness or emergency • Unforeseen circumstances (e.g., severe weather, building issues) • If we determine that treatment is not appropriate for you
If we cancel your appointment: • You will receive a full refund or free rescheduling • We will give as much notice as possible • We will prioritise rebooking you at a convenient time
We are not liable for any indirect costs you incur due to appointment changes (e.g., travel expenses).
7. Refunds
SINGLE APPOINTMENTS Refunds for cancelled appointments are processed according to Section 4 above.
PACKAGES • Before any sessions used: Full refund minus a £25 administration fee • After sessions started: No refund for used sessions; unused sessions refunded at the single-session rate (not the discounted package rate)
PROCESSING TIME Refunds are processed within 7-10 working days to your original payment method.
STATUTORY RIGHTS These terms do not affect your statutory rights under the Consumer Rights Act 2015. If you believe our services were not provided with reasonable care and skill, please contact us to discuss.
8. Gift Vouchers
If we offer gift vouchers:
• Valid for 12 months from purchase date • Redeemable against any treatment • Non-transferable for cash • Cannot be used in conjunction with other offers unless stated • Lost vouchers cannot be replaced without proof of purchase
9. Special Circumstances
We understand that genuine emergencies happen. If you need to cancel due to:
• Sudden illness (yours or a dependent's) • Bereavement • Unavoidable emergency
Please contact us as soon as possible. We will consider each case individually and may waive cancellation fees at our discretion. We may request evidence (e.g., medical note) for repeated special circumstance requests.
10. Contact Us
For bookings, cancellations, or questions about this policy:
NESA Clinic London 26-27 Bedford Square, Bloomsbury, London WC1B 3HP
Email: hello@nesa.clinic Phone/WhatsApp: +44 7899 121 612
Our reception hours are Monday-Friday 9:00am-7:00pm, Saturday 9:00am-5:00pm.